Refund policy

1. General policy

1.1. This refund policy applies to all scented candle purchases from our store.

1.2. We strive to provide high-quality scented candles that meet your expectations. However, if for any reason you are not satisfied with your purchase, we offer refund or replacement options.

 

2. Refunds

2.1. We accept refunds within 14 days of the purchase date.

2.2. To be eligible for a refund, you must have valid proof of purchase, such as a receipt or order confirmation.

2.3. Scented candles that have been used, damaged, altered, or not in their original condition may not be eligible for a refund.

2.4. If possible, we request that you return the scented candles in the original packaging.

 

3. Replacement

3.1. If you have received scented candles that are defective or damaged, we offer the option of replacement.

3.2. Report any damage or defects within 48 hours of receiving the scented candles.

3.3. When requesting a replacement, you may be required to provide evidence such as photos of the damaged products.

 

4. Refund or replacement procedure

4.1. Please contact us by email to contact@embersandoak.com to submit your request for a refund or replacement.

4.2. Please provide the following information with your request: - Order number - Name of the product - Reason for return - Any evidence (i.e. clear photos, if applicable).

4.3. We will review your request and provide you with further instructions regarding the return.

 

5. Refund term

5.1. Once we have received and inspected the returned scented candles, we will process the refund within 7 business days.

5.2. The refund will be made via the same payment method used for the original purchase, unless otherwise agreed.