Shipping Policy

1. Shipping

1.1. We ship scented candles to the address(es) you specified within the Netherlands.

1.2. All orders are processed and shipped within 3 business days of receipt of payment, unless otherwise stated.

 

2. Shipping methods

2.1. We use reliable shipping services to deliver your scented candles safely and on time.

2.2. Available shipping methods are listed during the checkout process and may vary depending on destination and other factors.

 

3. Shipping costs

3.1. Shipping costs are clearly stated during the checkout process and may vary based on the total weight of the order, destination and shipping method chosen.

3.2. Any customs duties, taxes or import charges applicable to the order are the responsibility of the recipient.

 

4. Delivery time

4.1. The estimated delivery time depends on the destination and the chosen shipping method.

4.2. Please note that estimated delivery times are indicative and may vary due to unforeseen delays or other factors beyond our control.

 

5. Traceability

5.1. To the extent possible, we provide tracking information for your order so that you can monitor the status of the shipment.

5.2. You will receive a tracking number by email once your order has shipped.

 

6. Delivery address

6.1. It is your responsibility to ensure that the delivery address provided is correct and complete.

6.2. We are not responsible for delays or non-delivery due to incorrect or incomplete address information.

 

7. Non-delivery and lost packages

7.1. In the event of non-delivery or lost package, please contact us as soon as possible. We will do our best to solve the problem and provide the best possible solution.

 

8. Address changes

8.1. If you wish to change your address after placing your order, please contact us immediately using the contact form on the website. We will do our best to implement the address change if the order has not yet been shipped.

 

9. Packaging

9.1. We take great care in packaging the scented candles to ensure they arrive safely and in good condition.